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Words That Guide Us

At Hero Practice Services our Core Values guide the way we act every day across every role in the company. We believe that living our values is the best way to serve our patients, our employees and to achieve our mission of expanding care for underserved children.  At Hero Practice Services, when we live our values, we make an IMPACT.

Integrity

We say what we believe and do what we say. We are trusted because we are trustworthy. In our personal, team and organizational values, we strive for alignment with our commitments and actions.

Mission-Driven

Everything we do is consistent with our mission of providing high quality, compassionate care to children in under-served communities. While we have many individual and team goals, achieving these never comes at the expense of our mission.

Patient-First

Service Excellence: Serving others is our reason for existing. We continually seek to understand the needs of those who depend on us—our patients, doctors, and fellow teammates—and then exceed their expectations.

Quality: We believe in evidence-based, patient-centered care that is delivered safely, timely and efficiently. We choose the strongest people for our work, use the best available practices and always challenge ourselves to improve.

Accountability

We take responsibility for meeting commitments—personal ones as well as those of the entire organization. We don’t say “It’s not my fault,” or “It’s not my job.” We proactively identify ways to achieve our Mission and then take ownership of our results.

Compassion

We walk in the shoes of the people we serve and those with whom we work. We strive to genuinely listen, understand and partner with our patients to help them improve their health and quality of life.

Teamwork

We work together and share a common purpose, a common culture and common goals. We genuinely care for and support one another: not only our patients, but also our teammates. We work together to achieve our Mission.

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