Mr. Gwinn brings extensive operational experience in dental, orthodontics and vision care to his role as Hero Practice Services Chief Executive Officer. He is keenly focused on patient needs and driving a culture that always puts our patients above all else. After starting his career as an Operation Specialist in the United States Navy, Gwinn spent several years with National Vision Inc. affiliated brands building his skills in all aspects of the optical field including but not limited to: optical dispensing, lab operations, field training, leadership, and Denovo operations. He then shifted focus to the dental field becoming the Regional Director for Great Expressions Dental Centers throughout Michigan and Ohio. Most recently, Josh led operations as well as training and education for a large fleet of Gentle Dental practices in the Pacific Northwest, and California. Gwinn was born and raised in Arkansas in a large, blended family with seven children and feels a deep personal connection to Hero’s mission of expanding care access to underserved children.
In his role as Chief Financial Officer for Hero Practice Services, Mr. Keane is responsible for leading the financial, billing, revenue cycle and business intelligence functions. Keane is also a Certified Public Accountant with more than 20 years of healthcare industry experience ranging from building private equity backed growth companies to restructuring and interim management, revenue cycle, due diligence, regulatory compliance, government relations, strategy and change management, etc. Joe has served in financial and operating officer roles in several successful rapid growth patient centric healthcare industry companies, including dental service organizations. He is also the Treasurer of Care Foundation of America, which provides philanthropic support for education and healthcare services in the not-for-profit sector.
Mr. Mezer serves as Chief Compliance Officer. He brings an extensive background in healthcare compliance. While serving as an Assistant General Counsel for the Tennessee Department of Health, Mr. Mezer advised and/or litigated cases before the Boards of Dentistry, Medical Examiners, Pharmacy, Nursing, Veterinary Medical Examiners, Optometry, and the Board of Dispensing Opticians in matters regarding licensure discipline and general governance. In private practice, Mr. Mezer represented healthcare professionals and corporations who were facing government investigations/prosecutions or were faced with employee/employer disputes, and advised them on regulatory compliance issues. He has also served as the General Counsel and Chief Compliance Officer for a nationwide pharmacy and a pharmacy management company. Ben was raised in Greensboro, North Carolina and received his bachelor’s degree from Tufts University and his Juris Doctorate from Vanderbilt University School of Law. Ben is licensed to practice law in Colorado and Tennessee and is Certified in Healthcare Compliance (CHC) by the Health Care Compliance Association (HCCA).
Mark Musso, Chief People Officer for Hero Practice Services, leads human resources, recruiting, and provider relations. Previously, Musso was Chief Operating Officer and Director of Human Resources for Hero Practice Services. Prior to joining, Musso spent 17 years with the Target Corporation, in the operations, human resources, mentorship and training functions. He served as an executive mentor, operations group leader and regional operations expert. Musso also served as Chief Operating Officer for AIM Integrated Medicine. He was born and raised in Pueblo, Colorado, where he lives with his wife and three children.
In his role as Chief Information Officer, Mr. Olson is responsible for information technology, facilities and call center operations. His IT career started while serving in the U.S. Army before transitioning into a contractor role working as a technician, Help Manager, and Exchange Administrator for NORAD/USSPACECOM and NORAD/USNORTHCOM. He then moved into healthcare serving as the Director and Vice President of IT for a federally qualified health center serving medical, dental, and behavioral health patients in the Pikes Peak region. He finished his bachelor’s and master’s programs at Colorado Technical University. He is also an alumni of Leadership Pikes Peak. Paul is passionate about serving patients and ensuring Hero’s mission accomplished each day.
Dr. Bishop serves as Dental Clinical Director for the Hero Practice Services affiliated dental practices. He works closely with executive management and our team of regional dentists to ensure that dental services rendered at all Hero affiliated practices are of the utmost quality. Dr. Bishop is committed to excellence in patient experiences and seeks to promote access to care for underserved children. Dr. Bishop provides continuing education to dentists in topics of pediatric dentistry. He coaches and mentors dental providers on clinical guidelines, leadership, patient/parent communication and clinical documentation. Dr. Bishop is a graduate of Temple University School of Dentistry and completed his residency in Pediatric Dentistry at Temple Children’s Hospital in Philadelphia, PA. He promotes a culture of evidence based dentistry and promotes the guidelines endorsed by the American Academy of Pediatric Dentistry.
Dr. Pharris oversees optometric clinical quality for Hero Practice Service, leading the eye care program since 2007. Dr. Pharris has been practicing eye care for over 25 years and has specialized in pediatric eye care for more than 15 years. He is passionate about closing the gap of untreated childhood vision issues and making sure children’s eyes and their visual systems are functioning to help them learn and develop properly. Dr. Pharris is responsible for defining Hero’s clinical guidelines and training and coaching the optometric staff to deliver consistent, top quality vision care. Born in Southern California and raised in Colorado Springs, Michael Pharris graduated with a Biological Sciences degree from Colorado State University in 1985. He then went on to Pacific University College of Optometry in Oregon, where he received his Doctorate of Optometry degree in 1989.
Dr. John DuRussel was born and raised in Brighton, Colorado. He attended college at Michigan State University where he studied Human Physiology then went on to obtain a Masters Degree in Biomedical Science at the Wayne State School of Medicine. Dr. DuRussel earned his Doctor of Dental Surgery degree at the University of Michigan School of Dentistry, hailed as one of the top dental schools in the world. He then continued his training at the University of Michigan, where he earned a Masters of Science in Orthodontics and was fortunate to have some of the leading Orthodontists in the country as his mentors. Dr. DuRussel loves his work transforming his patients’ smiles while watching their self-confidence grow. In addition to his role as lead Orthodontist in our Longmont, Colorado practice, Dr. DuRussel is responsible for defining, training and auditing our orthodontic standards of care and acts as a resource to all Hero Practice Services orthodontists for procedural and individual patient consultation.
In his role as Vice President of Western Operations, Mr. Shumaker oversees day to day operations for all practices in the western region. He also oversees the Vision operations for the entire country. Throughout his career, Shumaker has worked to increase access to high-quality children’s dental, vision and orthodontic care. Prior to joining Hero Practice Services, Shumaker worked in Human Resources and business development with a large dental service organization in 2001. In 2007, he joined Hero Practice Services and helped develop the road map for growth from a dental company to a multi-faceted healthcare company dedicated to improving the lives of children.
In her roll as Director of Operations, Ms. Kastner spends standardizes processes, creates best practices and works hard to ensure teams have what they need to give each child that walks in the door a first-class experience. Since joining Hero Practice Services in 2016, Kastner has been responsible for project management and dental operations, and served as a Regional Director of Operations. Prior to joining Hero Practice Services, she spent 10 years in operations service children and adults in the dental space wearing many hats, including day to day practice management to training, billing and revenue cycle. When she isn’t finding ways to better serve our patients, she is with her family and friends most likely seeing live music. She and her husband have two children and live in the Denver metro area.
In her role as Regional Director of Operations, Ms. Meyers is responsible for leading operations within her region, including maintaining best practices, increasing process standardization and training to support high-quality dental, vision and orthodontic care for children. Prior to joining Hero Practice Services in 2018, Meyers was Vice President of Dental Operations at Peak Vista Community Health Centers, and has held roles in operations, workforce development, project management and more. Meyers lives with her family in Colorado.
In her role as Regional Director of Operations, Ms. Newborn is responsible for leading operations within her region, including standardizing processes, training and maintaining best practices to optimize a the experience patients have at Hero Practice Services. Prior to joining Hero Practice Services in 2013, Newborn spent 15 years in operations in importing/exporting textiles. She wore many hats from day to day, leading 500+ employees in many countries with practice management, on-site training, A/R, A/P, inventory control, payroll and revenue cycle. Newborn lives in Colorado and enjoys spending time with her children and grandchildren: hunting, fishing, music festivals, farming and vacationing.
In her role as Regional Direct of Operations, Ms. Random is responsible for leading operations within her region, specialty services and dental operations at Hero Practice Services. Previously, Random has held positions in billing, new-practice growth, credentialing, EHR specialist, and practice leadership. With more than 25 years in the Dental field, she has worked in private practice and dental support organizations (DSOs) to support high-quality patient care. Random lives in Idaho with her husband and two children. She is an avid sports fan, including the Colorado Avalanche, Denver Broncos, and Idaho Junior Steelheads Hockey AA team.