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Links for Hero Teammates

Update 11/17/21: OSHA COVID-19 Emergency Temporary Standard

Previous Updates for Hero Teammates

Update 12/30/20: Important resources for teammates about the COVID-19 vaccination

Update 11/19/20

COVID FAQ Document for Hero Teammates

Update 7/1/20

Dashboard of COVID-19 Cases in Counties with Hero Practices

Update 4/28/20

State by State Rules on Dentistry

Update 4/24/20

Reopening FAQ Document for Hero Teammates

Update 4/13/20

Below are resources for Unemployment by State.  We encourage all of our teammates to share learnings on how to successfully process, expedite and/or receive payment from both state unemployment and stimulus checks by emailing hr@herodvo.com.  The learnings shared will be added to this list of resources so that others can benefit. Together we can help each other through this difficult time.

COVID-19 Update 4/3/20

The President of the United States and the American Dental Association recently extended social distancing guidelines to April 30th. We understand that some states haven’t made similar official announcements, nonetheless, Hero is choosing to follow this guidance for the safety of our staff, doctors and patients. At this time, we anticipate our reopen date to be Monday, May 4th, however, we will continue to provide updates here should there be changes to this timeline. If you have questions, please contact HR@HeroDVO.com (employment matters) or COVID19@HeroDVO.com (questions related to the COVID-19 situation). Stay well. #HEROSTRONG

FAQs are located here (note: You must be logged in to Office365 to access the FAQs):

FAQs about COVID-19

Office 365 Online

Hero Helpdesk

One Login



Free Meals Colorado

Hero IT Access

Colorado COVID Volunteer Information

Join American Association of Dental Office Management for FREE

Information about getting financial help amid the COVID19 crisis

If you are in Colorado and need childcare to go to work:

Governor Polis called together a group of early childhood providers, advocacy groups, school districts and foundations to partner with the Colorado Department of Human Services (CDHS) to establish a system of emergency child care centers for our emergency and essential workers — called the Colorado Emergency Child Care Collaborative.     If you or your department is providing critical front-line response services, such as health professionals, health facilities staff, emergency responders, public safety, etc., the Collaborative would like to connect you to child care providers if your current provider is not able to continue service.        The Collaborative is surveying families to understand the need for these services and they are also identifying current and “emergency” providers. To register for this child care program, please open this Google Doc and click on the highlighted survey link, or dial 2-1-1 for additional information. Every effort will be made to match those who need care with a licensed facility near them that has available capacity to help. We are working to implement expanded subsidies and/or sliding scales for families who cannot afford child care but are needed to address the COVID-19 outbreak.      Please don’t hesitate to reach out to Michael Johnston at mjohnston@garycommunity.org or Steffanie Clothier at sclothier@garycommunity.org. They are taking the lead on community engagement for the Collaborative.

Message from Josh:

I want to take a moment today to talk to you about the decisions we have made during the COVID-19 crisis. As healthcare professionals, we have pledged to do everything we can to take care of our communities. As a company, we take our values of integrity, compassion and caring for patients first very seriously. The people we serve are so much more than patients to us, they are family. Now, more than ever, we are committed to protecting them by following every recommendation we receive from local and national health organizations. We want nothing more than to be serving our patients right now, but the most responsible decision for everyone is to only provide emergency dental, orthodontic and vision care and close our offices for non-urgent care in order to do our part in slowing the spread of the COVID-19 virus. This is the most responsible decision we can make.

In addition, we are doing what we can to ease the burden on area hospitals. We are currently accepting emergency dental and vision patients. That means if a child is in pain or has a serious dental issue, or a patient experiences an eye care emergency they can call us to schedule an immediate appointment. We want to be sure that emergency rooms are open for people with other serious health conditions and so we are ready to treat children with urgent dental and vision needs.

As a leader in children’s healthcare, we recognize that the community trusts us with their children’s well-being every time they come to one of our practices and right now is the time for everyone to step up and do what’s best for the whole community – that means doing everything we can to minimize the risk of families becoming ill so that we can all get back to work as soon as possible. And, that is exactly what we plan to do. As soon as health organizations give us the go ahead, we will be open for business and our teammates will be ready to take care of the children we serve with the utmost of care and compassion. In a time of uncertainty, we want the neighborhoods we serve to know that our team has their needs at the top of our priority list and we look forward to serving them again soon.

With gratitude,

Joshua Gwinn, CEO