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HEALTH INFORMATION MANAGEMENT
Our Compliance Department makes it fast, easy, and secure to get the records you need — powered by our trusted partner, HealthMark Group.
At Hero Practice Services, our Compliance Department manages the release of patient records. To get you your records quickly and securely, we’ve partnered with HealthMark Group, a trusted provider that helps practices like ours manage record release efficiently.
Submit your request online through HealthMark’s secure Request Manager.
Patients and parents/legal guardians requesting a copy of their (or their child’s) records.
Individuals authorized to act on a patient’s behalf with proper legal documentation.
Attorneys, insurers, or other providers with a valid, HIPAA-compliant authorization.
Visit HealthMark’s Request Manager at requestmanager.healthmark-group.com and follow these steps:
Individuals authorized to act on a patient’s behalf may be required to provide legal documentation demonstrating their authority, such as guardianship documents, a court order, power of attorney, adoption records, estate administration documents, or similar legal paperwork.
Nope! HealthMark’s Request Manager uses email verification and secure links to deliver your records quickly, securely, and without one more password to remember.
Most requests are processed within 8 business hours. In most cases, records are delivered right to your inbox within one to two business days.
You can check the status of your request anytime inside Request Manager — easy peasy.
Have questions?
For help with a request, reach HealthMark at 800-659-4035 or status@healthmark-group.com.
If you’d prefer to contact us directly to request your child’s records, please email us at recordrequests@herodvo.com.